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Frequently asked questions
At Rock Mights, we specialize in providing high-performance chalk that enhances every climb, from the gym to the great outdoors. Based in Arizona, we’re a small business with a passion for helping climbers of all levels achieve their best. While our core focus is on chalk, we also offer a range of climbing tools and accessories designed to elevate your climbing experience. Quality and customer satisfaction are at the heart of everything we do.
We offer standard shipping for all orders within the continental United States. Delivery typically takes 3-5 business days from the date of shipment, depending on your location. Once your order is processed, you will receive a tracking number to monitor your package's journey.
Please note that delivery times may vary due to factors such as weather conditions, holidays, or high-demand periods. For any questions about your shipment, feel free to contact our customer service team at rockmightsllc@gmail.com.
At Rock Mights, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may return it within 30 days of the original purchase date.
Eligibility: To be eligible for a return, the product must be unused, unopened, and in its original packaging. We cannot accept returns for products that have been opened or used.
Process: To initiate a return, please contact our customer service team at rockmightsllc@gmail.com with your order number and reason for return. We will provide you with instructions for returning the product.
Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5-7 business days and credited back to your original payment method.
Shipping Costs: Original shipping costs are non-refundable. Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
If you have any questions about our return policy, please contact us at rockmightsllc@gmail.com.